Human Resources - through the S.O.A.R.© process 1) Selection and Hiring (page 1) a) 7 Steps to a First Class Selection Process b) Job Descriptions (JD) c) Resource Center d) Behavioral Assessment and Executive / Staff Evaluation e) Background Checking 2) Orientation and Associate Training (page 2) a) A Great First Day orientation process b) Learning Checklists (LCL) c) Job Specific Training Programs d) Customer Service Training Programs e) "Your Company" University -- continuing education f) Policy Manuals g) Employment Law 3) Assimilation and Team Building (page 3) a) Performance and Development Planning - performance management (PDP) b) Team Building c) Associate Surveys 4) Retention and Recognition (page 3 and 4) a) Recognition, Reward and Compensation programs b) Communications Programs c) Organizational Structure and Development d) Management and Leadership Development e) Payroll Services f) Personnel and Retail Benefits Administration 5) Retail Labor Relations (page 4) a) Planning for Contract Negotiations b) Labor Dispute Preparations 1) Selection and Hiring We will set up your unique company job site under our www.hroutofthebox.com web site with supermarket specific job descriptions, learning checklists, and performance development plans a) The 7 Steps to a First Class Selection process will boost your confidence level that the person you hire will be successful on the job and reduce your turnover. b) 34 Job Descriptions (JD) specific to the supermarket industry detailed and customizable to your store and business. The JD describes not only the tasks - exactly what a person is suppose to do - but also the behaviors - how they are suppose to do it. c) Resource Center with hundreds of articles and information on how to hire, train, and retain employees d) Behavioral Assessments and Executive / Staff Evaluation provided through Profiles International - On-line testing based on matching applicants to the best in your company - Extremely reliable - Reports written in simple business language in English, Spanish, and French - With a Distortion Index to tell you how candid the applicant was when taking the test - Powerful tools for hiring, coaching, succession planning. Among the tests available: Profiles XT (PXT) examines the learning potential, behavioral traits, and occupational interests of candidates Step One II (SOSII) - examines attitudes on integrity, substance abuse, reliability, and work ethic Customer Service Perspective (CSP) - examines the customer service behaviors for cashiers, service departments, and courtesy booth plus the customer service philosophy of the applicant plus their numerical and vocabulary proficiencies. Job matching to the best in your store. 360 Management Assessment - comparing the perception of behaviors from the designated manager to his or her boss, peers, and direct reports with a plan for improving those less developed strengths. e) Background Checking - by town, county, and state -- ISO certified for accuracy Credit checks Social Security checks Criminal checks Driver's license checks Employment checks Educational verification checks 2) Orientation and Associate Training a) "A Great First Day" orientation program - We show you how to start each person off right so they know exactly what is expected of them by your customers and their fellow employees. b) Learning Checklist (LCL) - How to assure that each new employee knows exactly what the customer requires and the store expects. Part of the www.hroutofthebox.com system and process c) Job Specific Training Programs - Supermarket and retail focused concepts to improve freshness, safety, friendliness and quality throughout the store d) Customer Service Training Programs Video and web based training Customized or pre-produced Tailored to your customer service philosophy How to hire, train, and retain the best associates who believe in great customer service Built around our 5 Steps to Friendliness and Great Customer Service philosophy Created from the "Customer Back not from your Internal Capabilities Out" e) "Your Company" University -- A tailored program for continuing education for each of your employees - Found through www.yourcompanyuniversity.com On-line web based training 900 Business titles 1,200 IT titles Available in 18 languages f) Policy Manuals that are friendly and understandable with Table of Contents and Alphabetical Index of subjects so people can find and understand the policies they are required to follow g) Employment Law Navigating the maze of federal and state regulations can be tricky and time consuming. One mistake and your business could face costly lawsuits and penalties. We will provide expertise and training in the areas such as: - Wage and Salary Administration, OSHA, The American with Disability Act, Sexual Harassment Laws, The Fair Labor Standards Act, The Civil Rights Act, Anti Discrimination Laws Our service is comprehensive, easy to use and affordable. 3) Assimilation and Team Building a) Performance Development Planning (PDP) - How do associates track their progress? How do they know if they are succeeding in their job? Improving their performance and enhancing their development is the essence of our process - The same criteria you hired them (JD) is the same criteria you trained them (LCL) and remains the same criteria you evaluate their performance (PDP) b) How to build and maintain a great team c) Associate Surveys Survey your associates so they can express their opinions anonymously and so you can pinpoint the major issues that need to be addressed How to create your action plans through the establishment of Workplace Improvement Councils. How to build the trust to have your employees take your business to the next level 4) Retention and Recognition a) Recognition, Reward and Compensation Strategies - Recognizing and appreciating people is one of the most important things you can do. Let us show you how to build a culture that celebrates the best and achieves even more. -- Create a recognition program using our 20/20 awards program -- How to keep the people you hire b) Communication programs with improved capabilities for the organization to perform at it peak efficiency - Getting people to talk with each other so they understand what has to be done c) Organizational Structure and Development -- Consulting services to help you create a structure and a culture within your organization where speed, accuracy, and execution of established strategies are the norm not the exception. d) Management and Leadership Development -- Where are you going to be 3, 5 and even 10 years from now? Are you and your management team ready for the challenges your customers, competitors, vendors, and employees are going to throw at you? What is your personal growth plan to improve your skills as a manager and a leader? What is the personal growth plan for the rest of your leadership? Leadership training Leadership retreats Executive coaching e) Payroll Services Payroll Reporting services Direct Deposit Tax filing Email payroll processing HR and Benefits office management solutions Workers Compensation integrated into your payroll systems Web and Windows based f) Personnel and Retail Benefits Administration The benefits you offer are an integral part of your total compensation package. Your employees have come to depend and expect a smooth management of their benefits program. We make it easy for you to sign up and organize the administration of their records and the benefits you receive through our HR office process. 5) Retail Labor Relations a) Planning for Contract Negotiations Positive labor relations are always based upon realistic contract negotiations and consistently fair contract administration. We will assist you in developing the systems, procedures and training necessary for good and productive relationships with your employees and unions. This consulting service will assist you prior to and during negotiations in establishing and achieving economic and competitive labor contracts. Assistance is also available in choosing and managing labor attorney relationships. b) Labor Dispute Preparations Positive labor negotiations results are achieved when you negotiate from a position of strength. This strength is achieved when you have a good and informed relationship with your associates. A well prepared communication and operational plan that enables you to maintain volume in the unfortunate event of a dispute is a must. This consulting service will assist in developing these communication and operational plans. We are also available for council during negotiations and or during labor disputes.